Help

Delivery

We deliver to every district in Sri Lanka. The options and cost for your address are shown at checkout before you pay.

Island-wide

Rs. 300. Express delivery to every district. Free on orders of Rs. 10,000 or more.

Same day in Colombo

Rs. 500. Order before 2 PM with a Colombo address. After 2 PM the option is not offered.

Store pickup

Free. Choose it at checkout and we message you when your order is ready to collect.

Tracking

We send an SMS as soon as your parcel is dispatched. Track an order

Paying

Cash on delivery

Pay in cash when your order arrives. The shelf price is the price you pay.

Card

Visa or Mastercard, at the shelf price.

Bank transfer

At the shelf price. Our account details are shown when you place the order; use your order number as the reference.

Koko or Mintpay

Three instalments. The provider charges a fee, so the instalment total is higher than the shelf price. We show that total on the product page and at checkout before you choose it.

Returns & refunds

If something is wrong with your order, tell us within 7 days of delivery and we will put it right.

Faulty, damaged or wrong item

Report within 7 days of delivery for a replacement or, if a replacement is not available, a full refund.

Damage in transit

Report within 48 hours of delivery, with photos of the outer packaging and the item. Keep all packaging.

Changed your mind

Accepted only for unopened, sealed items reported within 7 days, at our discretion. Return shipping is at your cost.

How to start

WhatsApp or call 077 777 1225 with your order number, what is wrong, and clear photos or a short video. Nothing may be sent back without our approval first.

Warranty

Where a product has a warranty, its page shows the period. After the first 7 days, faults are covered by the manufacturer's warranty on the terms of the warranty card, and we help you make the claim.

1. WhatsApp us your order numberTell us what went wrong. A short video helps.
2. We tell you where to take or send itOnce we have seen the fault.
3. We help you with the claimOn the terms of the manufacturer's warranty card.

Warranties do not cover misuse, accidental, physical or liquid damage, power surges or normal wear.

Contact & shop

Call or WhatsApp

077 777 1225 or 077 777 9660. 9am–7pm, every day.

Email

orders@shopo.lk. Include your order number if you have one.

Visit the shop

385, 2nd Floor, Galle Road, Wellawatte, Colombo 00600. Open 7am–10pm, every day.

Seen it cheaper?

Send us the link from another Sri Lankan retailer and we will take a look. Price match

Company

Operated by Payanything (Pvt) Ltd · Reg. No. PV00257463